we provide personally tailored care that is tailored to the needs of our customers whilst maintaining and enhancing their quality of life. Privacy and choice are high on our priority list. We understand and respect that most older people value keeping their independence and so we encourage you to choose how your care is planned and delivered. Our carers work with customers and their loved ones to create detailed care plans that encompass every aspect of well being to ensure indi-vidual health and care needs are continually met.
We offer our residents with more complex health needs, a wide range of trusted services from regis-tered nurses, as well as access to the personal and practical support you would expect from residential care. Our approach to nursing care is to encourage a life-style that adapts as your needs change. When you come to live with us our professional nursing care teams will spend time getting to know you and de-sign a personal plan which will help to support and meet your needs. We respect privacy and dignity and encourage you to be involved with deciding how your nursing care is planned and delivered. We will agree a personal care plan offering support that ranges from the pro-vision of medical aids and dispensing of medication, to laundry and housekeeping services with day-to-day social activities.